Coinbase has significantly reduced the number of frozen user accounts following a major internal system upgrade. The crypto exchange confirmed that problematic account restrictions have dropped by 82 percent in recent weeks.
According to a June 6 update shared on social media platform X, Coinbase CEO Brian Armstrong admitted that the issue had persisted longer than it should have. He pointed out that resolving account freezes became the company’s primary focus and that progress has increased considerably.
Armstrong pointed out that despite the problems, improvements are happening. He asked users who were still having problems to contact Coinbase Support for quick assistance.
Product leader Dor Levi has been brought in to lead the company’s major overhaul. He made it clear that eliminating unnecessary restrictions is most important to him and admitted that the platform hasn’t handled them properly.
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In-App Verification and Machine Learning at the Core of New Strategy
Levi revealed that Coinbase has upgraded its internal systems and applied smarter machine learning tools to detect legitimate risks more effectively. These improvements have helped reduce false positives, which had previously led to unnecessary account freezes.
In addition, Coinbase has moved key verification processes like source-of-funds checks and enhanced KYC into the app. This allows users to resolve many issues through self-service features instead of waiting for manual support.
According to Levi, Coinbase has installed extra monitoring and control measures to avoid further issues. These measures are meant to ensure that restrictions are only used in cases of fraud, compromised details, or legal concerns.
Coinbase remains focused on releasing additional tools and is trying to develop a lasting setup that puts users’ security on par with following rules. Levi declared that the company will stay honest and keep posting updates about how things are moving ahead.
An 82 percent decline in frozen accounts shows that Coinbase has reached a significant achievement. Using new technologies and apps, the platform wants to ensure users are in charge and have fewer disturbances.
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