Summary
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Suiball has cancelled its Sui hardware wallet launch after the Sui Foundation raised security concerns about industry attacks.
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Suiball will refund all preorders in USDC, with on-chain purchases accounting for about 80% of customer orders.
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The company will permanently delete customer information after completing refunds while warning users against fraudulent requests for private wallet credentials.
Suiball has cancelled its Sui-native hardware wallet launch after the Sui Foundation raised concerns about the risks of hardware wallet projects. The decision ends a development effort that produced a device and reached manufacturing.
According to Suiball’s announcement on X, recent hardware wallet attacks influenced the foundation’s assessment, prompting the team to accept the decision and close the project rather than ship its completed product.
Developers designed Suiball as a dedicated hardware device for the Sui ecosystem, offering functionality beyond conventional cryptocurrency storage, with manufacturing already underway and the initial batch prepared for delivery.
After years of development, the team expressed disappointment at the project’s closure while acknowledging the Sui Foundation’s commitment to protecting users and maintaining ecosystem security.
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Suiball Details USDC Refunds for Pre-Order Customers
Suiball will refund all pre-orders in USDC, with separate procedures for blockchain payments and credit card purchases. On-chain orders represent approximately 80% of purchases and require no additional action from customers.
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Those refunds will arrive directly in wallets holding the soulbound NFTs issued for the original pre-orders. Suiball expects to complete this distribution within a week of its announcement.
Credit card customers will instead receive emails requesting Sui wallet addresses for their USDC refunds. The team plans another distribution after collecting those addresses, allowing both customer groups to receive funds on-chain.
Customer Data Deletion and Refund Security Measures
Once refunds finish, Suiball plans to permanently delete personal information collected for deliveries, including names, email addresses and telephone numbers. Shipping addresses will also be erased, and the team states that it will retain no customer records.
Suiball warned customers that legitimate refunds never require seed phrases, private keys, or additional payments. Customers should respond only to messages from [email protected] when providing the wallet information required for credit card refunds.
The company will formally close after completing refunds, ending the project without a retail hardware wallet release. The cancellation leaves a manufactured Sui-native device without a launch and shifts the remaining work toward customer reimbursements and data deletion.
